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Policies

Refunds, reprints & cancellations

Every order is printed from your files, to your specs, so we can't restock or resell it. That's why this policy is built around getting your job right. If we make a mistake, we reprint it or refund you.

Last updated September 2026

100%refunded if you cancel before production starts
7 daysto report a problem after delivery or pickup
5–10business days for a refund to reach your card

Canceling an order

Cancel anytime, full refund

  • Order Received
  • File Review
  • Proof Sent
  • Proof Approved

Cancel from Account → Orders. We refund 100% to your original payment method automatically.

Request a cancellation

  • In Production
  • Quality Check
  • Shipped or Ready for Pickup

We check how far along your job is. We refund everything except materials and work already used.

Checked out as a guest? Email support@digitappe.comwith your order number and we'll cancel it under the same rules.

When we reprint or refund

We make it right

  • Printing defects: smears, streaks, banding, missing pages or pages out of order
  • Wrong item: a different size, paper, finish, binding or quantity than you approved
  • Trim or binding errors: trimming well outside normal variation, loose pages, a failed binding
  • Damaged in shipping: crushed, torn or wet. Photograph the box before throwing it out
  • Short count: we print and ship the missing pieces, or refund them

We decide whether to reprint or refund. If a reprint can't fix it or reach you by your deadline, we refund you.

Not covered

  • Typos or content errors in your file
  • Low resolution, missing bleed or text near the trim, when preflight warned you and you approved anyway
  • Specs you chose that don't suit your project
  • Small color shifts between your screen (RGB light) and ink on paper (CMYK), or between separate print runs
  • Normal variation in trimming, folding and binding
  • Changing your mind after production starts

Your proof approval is final. Approving an instant proof, or one from our team, confirms the content, layout and specs are correct. Please check every page.

How to report a problem

  1. Email us within 7 days of delivery or pickupWrite to support@digitappe.com and include your order number.
  2. Show us what's wrongSend a short description and clear photos. For damaged shipments, include the box too.
  3. We reply within 1–2 business daysWe may ask for the items or a sample back. If it's our fault, we pay return shipping. Approved reprints go straight into production.

Refund details

Where refunds go
Back to your original payment method, usually within 5–10 business days depending on your bank.
Shipping charges
Refunded if we're at fault, or if you cancel before your order ships. Once an order ships, shipping isn't refundable for other reasons.
If we miss your ready-by date
If we miss the date shown at checkout because of our error, we upgrade your shipping at our cost to make up the time. Pickup orders move to the front of the line, and we tell you the new ready time. Turnaround starts once your files are approved. File fixes and proof changes pause the clock.
Carrier delays
Once a package is with the carrier, we can't control delivery time. We'll help you trace the package or file a claim.
Promo codes
Refunds cover what you actually paid after discounts.
Custom quotes & deposits
Your deposit is fully refundable until we send your proof. After that, the deposit isn't refundable, and we won't charge the remaining balance. If your quote has no proof step, the deposit is refundable until production starts.

Questions about an order?

1831 Flower St, Glendale, CA 91201 · Mon–Fri 9:00 AM – 5:30 PM

Email support@digitappe.comContact page